British Gas business energy

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British Gas business energy deals

British Gas is one of the Big Six energy suppliers and a household name in the UK. British Gas offers a range of business electricity and business gas tariffs backed by renewable sources.

This article offers an independent review of British Gas business energy supplier products. We cover:

Customer service contacts
Business energy prices
Contract features
Customer reviews
Business energy tariff options

💡British Gas has a separate brand called BGB Lite, designed to offer an online-only fixed-rate tariff for small business energy users. This guide focuses on the commercial energy products offered by the main British Gas business brand.

British Gas business energy customer service

Here we outline the different ways to get in touch with the British Gas business energy customer services team:

British Gas business energy contact number

If you have a question, call British Gas’s business energy customer service on 0333 202 9766.

They are available Monday through Friday, 8 a.m. to 6 p.m.

British Gas business energy customer login

The British Gas business portal, ‘My Online Account’, allows you to view and pay bills, submit meter readings, and review your energy usage.

British Gas business other contact details

British Gas Business recommends using the live chat feature on its website as the fastest way to get in touch. You can find this option in the bottom right corner of any page on their site.

You can email complaints to customer.service.director@britishgas.co.uk.

British Gas business energy prices

British Gas business energy does not display its fixed rates for business electricity or commercial gas on its website.

To receive a bespoke price, you can get an instant quote via their website or use our business energy comparison service to get quotes from British Gas alongside other trusted business energy suppliers.

The cost of your business energy from British Gas will vary based on your location, the type of business electricity meter or commercial gas meter your business uses, and your annual energy consumption.

British Gas business energy tariffs

In this section, we’ll summarise the small business energy tariffs offered by British Gas.

For businesses with higher energy demands, British Gas also provides customised quotes and additional procurement options tailored to meet specific energy needs.

Fixed Price Plan

The British Gas business Fixed Price Energy Plan provides companies with a fixed energy rate over a contract term of 1 to 3 years, ensuring stability against market price fluctuations. This makes it an ideal option for companies seeking predictable energy costs.

Customers can benefit from a personalised online quote, and those who pay by Direct Debit receive a 7% discount. While the unit rate remains constant throughout the contract, monthly bills will vary based on actual energy consumption.

Payments must be made on time, as failure to do so could lead to higher rates being applied.

Renewable Energy Plan

British Gas Business includes zero-carbon electricity as standard in all new and renewed fixed-term contracts. For businesses looking to enhance their green credentials even further, there are options to upgrade to low-carbon or fully renewable energy plans for an additional premium.

The Renewable Business Energy plan from British Gas is designed for businesses that consume more than 150,000 kWh of gas or electricity annually.

This plan offers 100% renewable electricity and carbon-neutral gas, helping companies reduce their carbon footprint.

Variable Price Plan

The Variable Price Plan from British Gas Business applies to customers who have yet to renew their fixed-term contract before it ends.

This plan, also known as out-of-contract rates, allows unit business electricity prices and commercial gas rates to fluctuate, increasing or decreasing with the market.

British Gas will notify customers 30 days in advance if rates change.

Importantly, customers can switch to another plan or supplier at any time without penalty.

Half-Hourly Meters

The British Gas Business Half-Hourly price plan offers tailored energy solutions for businesses with higher electricity demands.

Designed for companies that consume large amounts of energy, this service allows for more precise business energy monitoring, as meters are read every 30 minutes.

By utilising half-hourly data, businesses can better manage and optimise their energy usage, potentially lowering costs and improving efficiency.

Deemed Tariff

If you’ve recently moved into a new business premises supplied by British Gas and haven’t arranged an energy contract, you’ll automatically be placed on their deemed rates.

These rates tend to be higher than standard business energy tariffs. However, you can easily switch to a more cost-effective plan with no fees by contacting the business moves team at British Gas.

British Gas business energy contract features

Our business energy experts have summarised the important points of the British Gas business energy Terms and Conditions, which form the business energy contract for small business customers.

Payment Methods

Small business customers who opt for Direct Debit payments receive a 7% discount on their energy rates.

However, British Gas will adjust prices or remove any applicable discounts if the Direct Debit is cancelled or refused. Timely payments are essential to maintain the agreed rates and terms.

End of Contract

British Gas will notify you around 60 days before your fixed energy plan ends. If no action is taken, you’ll automatically be moved to the Variable Price Plan (VPP), which typically has higher rates.

If you wish to switch to a new plan or supplier at the end of your fixed-term contract, you must provide 30 days’ notice.

However, once on the VPP, you can change plans or switch business energy suppliers at any time without providing notice.

Credit Checks

British Gas reserves the right to conduct credit checks at any time to ensure customers meet payment obligations.

Failure to comply with these credit requirements may result in switching to a more expensive variable rate plan. In such cases, they may also cancel your contract, require a different payment method, request a security deposit, or increase your prices.

Switching Suppliers

Customers can switch suppliers at the end of their contract but must provide 30 days’ notice.

However, switching can be blocked if there are unpaid debts or if the customer attempts to switch before their fixed-term or notice period ends.

Contract Changes

If legal or regulatory requirements change, British Gas can adjust the terms and conditions.

British Gas will communicate any such changes in writing by email or through the customer’s online account.

British Gas business energy customer reviews

British Gas has a Trustpilot score of 4.2, reflecting feedback from both business and domestic customers.
Below is a summary of business-specific insights from real British Gas busienss customers.

Pros for business:

Many businesses appreciate the competitive pricing options offered by British Gas, especially for long-term contracts.
The customer portal is frequently praised for being easy to use, helping businesses track usage and manage bills efficiently.
Their responsive customer service team is often noted for resolving issues promptly.

Cons for business:

Some businesses express frustration with delays in contract renewals or switching processes.
A few customers report concerns over unexpected rate changes or a lack of clear communication about price adjustments.
Some reviews mention the need for more tailored energy-saving advice and guidance for businesses looking to reduce costs.