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Engie Business Energy
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Engie Business Energy deals
Engie is a leading business energy supplier in the UK. They offer business energy contracts supported by a mix of renewable sources, including wind, solar, and hydropower.
Engie offers business energy tariffs to businesses of all sizes, with bespoke tariffs for industrial users and simple fixed tariffs for smaller business energy customers.
This article offers an independent review of Engie business energy supplier services. We cover:
Engie Business Energy customer service
Here we outline the different ways to get in touch with the Engie business energy customer services teams:
Engie Business Energy contact number
You can contact the SME Engie customer service team on 0800 130 3600. Their opening hours are Monday to Thursday from 09:00 to 17:00 and Friday from 08:30 to 12:00.
For large business energy customers, contact the customer service team at 0333 666 0279, with opening hours Monday to Thursday from 09:00 to 17:00 and Friday from 08:30 to 16:30.
Engie Business Energy customer login
You can access your account through the Engie Business Energy Login for SME business energy users. Here, you can manage energy usage, view bills, make payments, and update account details.
Large business energy users can access the Engie Large Business Energy Login. This portal provides additional services, including detailed business energy monitoring reports, contract management, and the ability to modify billing information.
Engie Business Energy email
SME business energy users can contact Engie via email at support.customerservice.uk@Engie.com.
Large business energy users can contact queryhub@Engie.com for assistance.
Engie Business Energy prices
Engie does not publish its fixed business electricity prices or commercial gas rates directly on its website.
To obtain specific pricing details, you can contact Engie for quotes or use our business energy comparison service to compare offers from Engie and other trusted business energy suppliers.
Business energy prices vary depending on several factors, including your location, the type of electricity meter or gas meter, and annual business energy consumption.
Engie business energy tariffs
In this section, we explore the full range of business energy tariffs Engie offers.
Guard
Available on both standard and green business energy contracts, the Guard tariff allows you to safeguard your energy costs with one fixed rate, including third-party charges.
With Guard, prices remain consistent throughout the contract period of up to five years, ensuring no unforeseen price increases. This plan is ideal for businesses that want stability in their energy pricing and protection against market fluctuations.
Simple
Available on standard gas contracts only, the Simple tariff offers one simple unit rate with no daily standing charge. This means you only pay for the gas you use, providing total unit rate certainty.
Engie absorbs the cost if the market changes, ensuring the price remains fixed throughout the contract period.
Balance
Available on both standard and green electricity contracts, the Balance tariff offers a fixed rate for network charges such as the TNUoS, DUoS and BSUoS.
In contrast, government charges are passed through at the current rates. Balance provides transparency for these pass-through charges, enabling businesses to monitor and manage their costs effectively.
Freedom
Available on both standard and green electricity and gas contracts, the Freedom tariff allows customers to pay all third-party charges at cost.
This helps businesses take control of their energy expenses while maintaining certainty over wholesale energy prices.
Deemed and Default Tariffs
Deemed rates apply to businesses that still need to set up a specific energy contract, such as those moving into new premises. These rates are typically higher than the standard contracted rates, as they are a temporary solution until a dedicated tariff is arranged.
Businesses on deemed energy contracts may face elevated costs, so switching business energy tariffs to a dedicated energy plan is strongly advised.
Engie Business Energy contract features
Our business energy team has reviewed the Engie business energy Terms and Conditions and summarised key contract features:
Payment Methods
Engie provides flexible payment options, including direct debit, to cater to various business needs. Businesses can choose the payment method that best suits their operational preferences. Specific SME tariffs may require Direct Debit as the primary payment method.
End of Contract
When your Engie contract approaches its end, Engie will notify you of your renewal options, allowing you to transition seamlessly to a new plan without interruptions. If you do not choose a new agreement, your account will automatically move to Engie’s Default Contract Rates.
Credit Checks and Security Deposits
Engie conducts credit checks at the start or renewal of a contract to determine appropriate payment terms. Depending on the credit assessment, a security deposit may be required. This deposit is refundable at the end of the contract, less any outstanding balances.
Energy Management and Metering Tools
Engie ensures the provision and maintenance of metering equipment, including smart meters and half-hourly meters, which enable automatic meter readings.
Engie business energy customer reviews
Engie has a current Trustpilot score of 1.2, reflecting mixed customer feedback. While 75% of earlier reviews rated Engie with 5 stars, there has been a noticeable trend of only 1-star reviews since mid-2023.
Here’s a summary of the business-specific pros and cons:
Pros for Businesses
- Advanced metering tools: Engie provides smart meters and automated meter reading (AMR) devices, helping businesses track usage and improve business energy monitoring.
- Clear invoicing: Customers appreciate the detailed breakdowns in business electricity bills and commercial gas bills, providing transparency on charges and energy consumption.
- Online account management: Engie’s online platform makes monitoring accounts, managing energy use, and accessing key billing information easy.
Cons for Businesses
- Billing and charges concerns: Many reviews express frustration over unexpectedly high charges, including emergency rates and excessive standing charges.
- Issues with non-supply billing: Customers report being billed high standing charges (up to £4/day) and emergency rates, even after receiving written confirmation from Engie that they do not supply the property.
- Contract termination problems: Businesses have highlighted challenges in terminating contracts, with Engie continuing to bill despite contract end requests.
- Demand for immediate payment: Some reviews mention abrupt payment demands with short deadlines, adding stress to billing disputes.
- Customer service delays: Many businesses report slow responses or unresolved complaints when contacting customer service for billing or contract concerns.