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E.ON Business Energy deals
E.ON, one of the Big Six energy suppliers, offers renewable-backed business energy contracts supported by wind, solar, and biomass facilities. They provide business energy solutions for different business sizes, with npower Business Solutions supporting large customers and E.ON Next serving small business energy users.
This article offers an independent review of E.ON business energy supplier products. We cover:
E.ON business energy customer service
Here we outline the different ways to get in touch with the E.ON business energy customer services teams:
E.ON business energy contact number
If you’re an E.ON business energy customer, reaching the right support team depends on your specific service provider.
- E.ON Next business customers can call: 0808 501 5699
- npower Business Solutions customers can call: 0330 912 8100
E.ON business energy customer login
E.ON Next customers can log into their account on the website. The online account allows you to pay invoices, submit meter readings, change or renew tariffs, and add another fuel type to your account.
npower business customers can log in to their dashboard to view their balance, download recent invoices, check and submit meter readings, raise and track queries with specialist teams, access energy portfolio information, and manage contract details.
E.ON business energy email
For E.ON Next business customers, you can reach support via email at hellobusiness@eonnext.com.
For npower Business Solutions customers, queries can be submitted through an online contact
form for assistance.
E.ON business energy prices
E.ON Business Energy does not publish its fixed business electricity rates or commercial gas rates on its website.
You can contact them directly or use our business energy comparison service to get quotes from E.ON and other suppliers.
Your business energy price will depend on several factors, including your location, the type of electricity meter or gas meter you have and your annual business energy consumption.
If your business consumes large amounts of electricity, we recommend contacting npower Business Solutions to request bespoke quotes for electricity and gas tariffs.
E.ON business energy tariffs
Below are the energy tariffs for small business energy customers with E.ON Next.
💡For large business energy customers, npower offers tailored quotes and additional energy procurement options to meet your business’s specific requirements.
Fixed Business Plan
E.ON’s Fixed Tariff is designed for stability, locking in energy rates over a defined period (typically one to four years). This option shields businesses from fluctuations in the wholesale energy market, making it ideal for companies with a consistent energy budget.
Flexible Business Plan
The Flexible Business Plan is a semi-fixed plan that allows businesses some control over their rates with limited exposure to market prices. This plan generally suits medium-sized companies seeking a balance between budget certainty and market-based adjustments. Flexible plans are often customised to align with specific business energy usage patterns.
Variable Price Plan
The Variable Tariff, or Standard Variable Tariff, is a non-fixed rate option where rates fluctuate with the wholesale market. Businesses on this tariff are not in a fixed contract, providing flexibility to change plans or providers without penalty. However, monthly rate changes can make it less predictable than other options.
Deemed Customer Scheme
The Deemed Tariff applies to businesses that have not arranged a specific contract, often after moving into new premises. This rate is typically higher than standard contracted rates, and it is advised to move to a dedicated tariff to avoid the elevated costs associated with deemed rates.
E.ON Business Energy contract features
Our business energy team has reviewed the E.ON Next business energy Terms and Conditions and summarised key contract features:
Payment Methods
E.ON Next provides various payment options to suit different business needs, including direct debit for convenience, automatic payments, and flexible options for those preferring other methods. Specific tariffs may require Direct Debit as the primary payment method.
End of Contract
When your contract nears its end, E.ON Next will inform you of your options for renewal, enabling you to move to a new plan without interruptions. If you don’t select a new tariff, you’ll be moved to E.ON’s variable rates, which are generally higher than your previous rates.
Credit Checks and Security Deposits
E.ON Next may conduct credit checks when you initiate or renew a contract, helping determine payment terms suitable for your business’s credit profile. Based on your credit assessment, E.ON may request a security deposit, and your payment terms may be adjusted accordingly to reflect your business’s credit history. Security deposits minus any outstanding balances are refundable at the contract’s end.
Energy Management and Metering Tools
E.ON offers business customers advanced tools to help control and monitor energy consumption. Their online portal enables businesses to manage accounts, track usage, and analyse consumption trends. E.ON also provides smart meters for more accurate billing, allowing real-time tracking to help identify cost-saving opportunities.
E.ON business energy customer reviews
E.ON business energy has a Trustpilot score of 4.1, reflecting a combination of business and domestic customer feedback. Here’s a summary of the business-specific pros and cons:
Pros for business
- Transparent billing: Businesses appreciate the clarity and accuracy of their energy invoices.
- Flexible tariff options: Many businesses like the range of tariff options, including flexible and fixed rates, which can help with budgeting and planning.
- Easy-to-use online tools: The online account management system receives positive feedback for being straightforward and practical, particularly for managing payments and meter readings.
Cons for business
- Customer support delays: Some reviews mention delays in response times when reaching customer service, especially during peak periods.
- Issues with billing adjustments: A few businesses report challenges resolving billing errors efficiently, which can be frustrating.
- Lack of personalised support: Some businesses feel that more tailored, proactive advice could be offered, especially for companies with more complex energy needs.