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Octopus Business Energy
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Octopus Business Energy deals
Octopus Energy has rapidly emerged as a leading player in the UK’s commercial energy market. It has a well-deserved reputation for excellent customer service.
Octopus has successfully disrupted the traditional Big Six energy suppliers with transparent pricing, a commitment to renewable energy, and the latest technology.
This article offers an independent review of Octopus’s business energy supplier products. We cover:
Octopus Business Energy customer service
Here we outline the different ways to get in touch with the Octopus Business Energy customer services team:
Octopus Business Energy contact number
You can connect with Octopus’s small business phone line at 020 3389 5613, which is available during business hours. Alternatively, you can email Octopus business support at business@octopus.energy.
Octopus Business Energy customer login
You can sign into Octopus on their login page here.
Octopus’s online portal is the easiest way to manage your business electricity and gas tariffs.
Octopus Business Energy prices
Octopus prides itself on offering simple and transparent tariffs. A key part of this is actually publishing the fixed rates they offer on their website here.
Business electricity rates depend on your region, so you need to enter your business’s postcode to find the prices in your area.
If you’d like to compare multiple business energy providers in one easy search, use our business energy comparison tool above.
Octopus Business Energy tariffs
Here we’ll summarise the business tariff types currently offered by Octopus Business Energy.
Green fixed
Octopus’s most popular small business energy tariffs are fixed contracts between 12 and 24 months. Octopus provides 100% renewable energy on its electricity tariffs as a standard.
Variable tariff
Octopus offers flexible variable tariffs for businesses. As with most business energy suppliers, Octopus’s variable business energy tariffs are significantly more expensive than the fixed tariffs available.
No standing charge
Octopus offers ‘no standing charge’ fixed tariffs, which are perfect for vacant properties with minimal energy consumption. However, these tariffs have significantly higher unit electricity and gas rates.
Electric match
Electric Match is an innovative tariff offered by Octopus where you can link your business electricity consumption to specific renewable energy generators, either one that you own or Octopus’s own renewables. This is useful for businesses that want to granularly report on their scope 2 carbon emissions.
Shape Shifters
Shape Shifters is Octopus’s multi-rate tariff, which has a three-hour peak charge window between 4 and 7 pm, an off-peak rate for the night, and a medium rate for the rest of the day. To take advantage of this tariff, it’s necessary to be an Octopus Business Energy customer already and have a smart electricity meter.
Octopus Business Energy contract features
Our business energy experts have reviewed the Octopus Business Energy Terms and Conditions and have summarised the important points here:
Advanced payment
Octopus takes an advanced payment of three months as standard on all their business tariffs, and up to six months when a customer has a low credit score. The advanced payment is held until the end of the contract.
Business energy products
Octopus has a licence as a business gas supplier and business electricity supplier. All Octopus business electricity tariffs are generated from renewable energy sources, and all gas tariffs are carbon offset.
Payment methods
Octopus Business Energy requires an active direct debit on all their tariffs. Customers may choose to top up their accounts with manual BACS payments but must leave their direct debit active.
End of contract
At the end of an Octopus Energy fixed contract, you will be automatically moved onto a variable rate deemed contract, which can be exited at any time. Octopus publishes their variable rate prices here.
Credit checks
Octopus Business Energy completes a credit check as part of its sign-up process and reserves the right to credit-check all directors of limited companies.
Octopus Business Energy customer reviews
Octopus Energy is renowned for its award-winning customer service. It has an excellent Trustpilot score of 4.8 from over 300,000 reviews.
This score is dominated by domestic customers, so our energy experts have searched the reviews for business customers and have summarised common themes:
Positives:
- Helpful customer service agents
- Fair prices
- Easy-to-use website
Negatives:
- Customer issues with the advanced payment
Octopus renewable energy generation
Octopus Energy is one of Europe’s largest investors in renewables. In this section, we’ll explain some of their key investments in UK power generation.
UK wind farms
Octopus has a ‘fan club’ initiative that works with local communities to install onshore wind turbines. Once the turbine is built, Octopus provides a 20% discount on electricity to homes in the local area whenever the wind turbine is spinning.
UK solar farms
Octopus has been a major contributor to the UK’s growing solar industry, managing 10% of solar farms. The Octopus portfolio of solar farms includes both large-scale and community-based farms.
UK energy storage
Octopus is at the forefront of innovative vehicle-to-grid energy storage solutions. These solutions use customers’ EV batteries to store electricity at night and then feed it into the grid at peak times to balance energy demand.