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SSE Business Energy deals
SSE Business Energy is a key player in the UK’s commercial energy market, not only as a supplier but also as a grid operator and renewable energy generator.
As part of the Big Six energy suppliers, SSE provides tailored gas and electricity plans for British businesses.
This article offers an independent review of SSE business energy supplier products. We cover:
SSE Business Energy customer service
Here we outline the different ways to get in touch with the SSE Business Energy customer services team:
SSE Business Energy contact number
You can contact SSE’s business customer service phone line at 0345 725 2526, available between 8:30 a.m. and 5 p.m, Monday through Friday. Alternatively, you can use their online contact form.
SSE Business Energy customer login
You can sign into your SSE Business account from their login page.
SSE’s online portal is the easiest way to manage your business’s electricity and gas tariff, view and pay bills, submit meter readings and access tools like SSE Clarity.
Help pages
SSE’s website has a customer help centre. Here, you can view frequently asked questions, get business energy advice, and more.
Here’s a link to the SSE customer help centre.
SSE Business Energy prices
SSE does not publish its fixed plan prices on its website; you will have to contact them directly to obtain a quote.
Your business energy quote will depend on a number of factors, including your business postcode, meter type and estimated annual consumption.
Our experts can provide SSE Business Energy quotes alongside other trusted suppliers; simply start by entering your postcode above
SSE Business Energy tariffs
Below you will find the business energy tariffs available from SSE Business Energy.
SSE Protect
SSE Protect is designed for small businesses energy users, and medium-sized businesses. It offers a fully fixed energy plan that includes all existing non-commodity costs for up to three years. This plan includes added options for 100% renewable energy.
SSE Choice
SSE Choice is again designed for small and medium-sized businesses. It offers a partially fixed plan with its lowest fixed wholesale prices and variable non-commodity prices for up to three years. This plan also includes added options for 100% renewable energy.
SSE Shaping
SSE Shaping is tailored for large businesses. It provides a flexible, customisable energy plan with options to fix certain costs while keeping others variable. This plan includes bespoke solutions and detailed usage data to help businesses manage their energy efficiently.
SSE Cash Out
SSE Cash Out is designed for large businesses seeking cost-saving opportunities through active energy management. This plan allows businesses to take advantage of market price fluctuations by selling back unused energy. It includes detailed real-time usage insights.
SSE Business Energy contract features
Our business energy experts have reviewed the SSE Business Energy Terms and Conditions and have summarised the important points here:
Business Energy Products
SSE offers a range of tailored business gas and business electricity products, including fixed and flexible plans, with the option of 100% renewable energy to suit various business sizes and needs. SSE exclusively offers non-domestic services, having sold its domestic energy portfolio to Ovo Energy in 2020.
Payment Methods
SSE sets your contract prices based on Direct Debit payment. You will be charged an additional 0.5p per kWh if you choose a different payment method or cancel your direct debit. However, if you choose not to pay by DD, you can pay online, via bank transfer, over the phone, or by post.
End of Contract
When your SSE business energy contract nears its end, SSE typically sends a renewal letter around 90 days before the contract expires. This letter will include a renewal offer for a new fixed plan. If you do not renew or switch to a new plan, you will automatically move onto their out-of-contract rates, which are considerably higher than a fixed plan. Use their out-of-contract rate page to find out more.
Credit Checks
Credit checks are conducted to evaluate your business’s financial stability when applying for an SSE business energy contract. This process helps SSE determine the risk of non-payment and tailor contract terms accordingly. SSE reserves the right to deny a new contract based on an insufficient credit score.
Energy Management Tools
Tools like SSE Clarity and SSE Foresight provide detailed usage data and insights. SSE Clarity offers real-time monitoring and reporting on energy usage, enabling businesses to identify inefficiencies and reduce energy waste. SSE Foresight delivers predictive insights and recommendations based on specific energy patterns.
Smart Metering
SSE offers smart meter installations that help businesses monitor and reduce their energy usage, contributing to cost savings and efficiency. According to the terms and conditions, if you do not have a smart meter, you agree to have one fitted unless you opt-out if your contract does not require it.
SSE Business Energy customer reviews
SSE Business has received mixed customer feedback on Trustpilot, with an overall score of 1.7.
This score reflects a range of experiences from business customers. To provide a clearer picture, our energy experts have analysed the reviews and summarised the common themes:
Pros
- Commitment to renewable energy.
- Broad range of business tariffs.
- Awards for customer service and smart meter experience.
- Simple switching business energy process.
Cons
- Poor customer service.
- Difficulty resolving billing issues.
- Unresponsive support.
- Long wait times on the phone.
- Incorrect meter readings.
These reviews highlight both strengths and significant customer service concerns for SSE business customers.
SSE renewable energy generation
SSE is one of the UK’s largest renewable energy producers. In this section, we’ll outline some of their key investments in power generation.
UK wind farms
SSE operates 2.5 GW of onshore wind capacity and 1 GW of offshore wind capacity across the UK. Notable projects include Beatrice Offshore Wind Farm and Stronelairg Wind Farm.
Hydropower Plants
SSE manages 1.15 GW of hydroelectric capacity, including significant sites like Glendoe and Sloy Hydroelectric Power Stations.
Solar Energy Projects
SSE is expanding its solar capacity and planning to develop 500 MW by 2030. It is focusing on efficiency and integration with other renewable sources.
What makes SSE different from other business energy suppliers?
SSE stands out from other business energy suppliers due to its unique roles and strong focus on infrastructure management and renewable energy. Here are the key aspects that differentiate SSE:
Multiple Roles:
Unlike many energy companies, SSE is an energy generator, a Distribution Network Operator (DNO) and a business energy supplier, managing electricity distribution networks in Northern Scotland and Central Southern England.
Renewable Energy Focus:
SSE is the UK’s largest renewable energy generator, with significant investments in wind farms, hydropower plants, and solar energy projects. This emphasis on sustainability sets them apart.